Business Processing Services

One recent study found that more than 20 percent of business process outsourcing (BPO) initiatives result in failure.

DIT has helped its clients successfully navigate the challenging terrain of BPO initiatives, and has never had a client fail in its effort. Our clients have found that outsourcing with the right partner enables them to:

• Reduce operating costs and increase profits
• Focus on core business
• Reduce capital expenditures and transform fixed costs into variable costs
• Streamline and improve business processes thereby reducing downstream handling of reject and exception handling while optimizing company resources and performance
• Boost key company performance metrics
• Achieve business contingency capability through augmented, outsourced variable-cost resource
  

DIT currently provides service offerings to the following industries:

• Healthcare, Insurance and Benefits Administration
• Telecommunications
• Publishing, Print and Content Conversion
• Financial Services
• Utilities
• Marketing Services
• Data Mining
  

Operating Foundation

The foundation of DIT's operating model is the innovative application of technology and human resources to optimize business processes and deliver reduced cost, sigma-level quality and more rapid turnaround. DIT builds long-term, trusted advisor relationships with clients through the intelligent transformation and ongoing operation and optimization of a client's business processes.

An Experienced Global Team

The DIT executive team has nearly fifty years longevity in the highly successful provisioning of outsourced services from companies such as ACS and LASON Systems, Incorporated. The team has extensive International, large scale and early stage company experience. A cornerstone in the success of Business Process Outsourcing starts with the best people. Add a well-defined culture, a social fabric, built on principles of accountability, pay for performance, extensive training, certification, performance measurement and employee development.

Client Focused Teams

DIT's client focused teams comprise highly educated, motivated people who want to make a difference for clients and their businesses. DIT first works to achieve a shared vision with each client, then mobilizes a team that is dedicated to the client's business. This approach ensures that each client has a consistent team that is familiar with their unique needs, nuances and operating requirements, in turn ensuring best-in-class quality and service.

Measurable, Consistent Quality and Performance

At DIT, quality measurement, reporting and improvement are a way of life. DIT aligns rigorous production controls and management with client objectives. For example, Kaizen quality leaders and DIT team members actively engage in root cause analyses and Pareto charts at weekly quality review meetings, thereby fostering continuous improvement. The result is measurable, consistent quality and performance.

Information Security and Privacy

DIT is absolutely committed to client security, protection and privacy. DIT maintains a rigorous combination of physical, technical, and administrative safeguards to protect personal information and data from unauthorized access, loss, modification, erasure or disclosure. In addition, DIT remains abreast and compliant with regulatory requirements such as The Health Insurance Portability and Accountability Act (HIPAA)